At Off World Supply Co., we want you to be completely happy with your purchase.

As each item is made especially for you once your order is placed, we're unable to accept returns or exchanges for items ordered in the wrong size, colour, or if you've simply changed your mind.

To help you choose the right fit, please refer to our Size Guide before placing your order.

If your order arrives damaged, defective, or you've received the wrong item, please get in touch within 30 days of delivery.

To help us resolve your issue as quickly as possible, please include:

Your order number

A brief description of the problem

Clear photographs showing the issue

Once we've reviewed your claim, we'll arrange a replacement or refund where appropriate.

If you have any questions about your order or need help with a return or replacement, please visit our Contact page.
We'll do our best to respond as quickly as possible and get things sorted for you.